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Terms & Conditions

Returns - Terms & Conditions

Thank you for shopping with henrybrummel.com. In the event of you not being entirely satisfied with your purchase, please return to the address below enclosing copy of original invoice within 14 days of receipt, to obtain a full refund excluding postal costs. 

Items returned after 14 days but before 30 days will be offered an exchange of product or credit note for the current selling price at the time of return on our website.

All products will have a label or yellow numbered security tag attached.  Please ensure when trying on the products or when the products are a gift for someone else, that you or that person do not remove the label or tag

Product returned under your right of cancellation or this Returns Policy will not be accepted for a refund if the tag or label has been removed.  Product must be returned in perfect condition, unworn and unwashed (save for trying on) and with all the original packaging.  Only product deemed as faulty with the tags removed will be considered acceptable for a refund, repair or replacement. 

Any product returned with tags or labels removed or in the case of shoes, the box defaced or used as the outer packaging for address label, will be held and you will be contacted to discuss arranging the return of product. Please note that this will be at your own expense either by arrangement of your own courier, collection in person or via our nominated courier DPD, at our standard rates as detailed in our shipping page.

If you have purchased products as part of an offer or discount, the amount refunded will be adjusted accordingly to reflect any failure to meet the original requirements for the offer or discount as a result of returning the product.

We have the right to refuse a refund or exchange if the products are not returned in a saleable condition, or are damaged.

If you require an exchange of item/s please include full details and £6.50 to cover return postage & packaging.  Please note that during busy sale periods we may not be able to offer an exchange service. 

Returns will be refunded back in the same way that it was paid and we ask that you allow us up to 14 working days to process the refund.

Please note that underwear is non returnable.

We cannot be held responsible for non-delivery of returned goods so please ensure you obtain proof of postage.  Your product remains in your ownership until it is delivered and signed for by us.

This does not affect your statutory rights.

Returns should be sent to:-

Returns Department, Henry Brummel Menswear, 2-3 Royal Exchange Court, Queen Street, Droitwich Spa, Worcs, WR9 8LA T 01905 794191 E droitwich@henrybrummel.com

 

Miscellaneous T&C's

Out of Stock Item/s

We would never knowingly attempt to sell an item that is known to be out of stock.  However as we are both a retail and internet company, it may be on the rare occasion that at a single point in time there could be more than one transaction relating to a single item.    If this is the case we will notify you promptly to discuss alternative or refund you at your request.

 

Promotional Offers

Offers are subject while supplies last.  No adjustment can be made to prior purchases.  Any partial orders returned taking the kept items below the minimum spend requirement will have the refunded adjusted accordingly taking into account any failure to meet the minimum spend threshold for discount and free postage if applicable. 

 

Pricing Errors

We reserve the right to cancel any order in the case of the item being incorrectly under priced on our website.  If this should ever occur we would contact the buyer to advise them of the pricing error and a refund for the amount paid would be issued to the cardholder.