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Terms & Conditions

Returns T&C's

Thank you for shopping with henrybrummel.com.  In the event of you not being entirely satisfied with your purchase please return to the address below enclosing copy of original invoice and completed returns form. 

All products will have a label or tag attached to the product.  Please ensure when trying on the products or when the products are a gift for someone else that you or that person do not remove the label or tag.

Product returned under your right of cancellation or this Returns policy will not be accepted for a refund if the tag or label has been removed.  Product must be returned in perfect condition, unworn and unwashed (save for trying on) and with all the original packaging.  Only product deemed as faulty with the tags removed will be considered acceptable for a refund. 

Any product returned with tags or labels removed will be sent back to you at your expense.

If you return a product within 14 days of delivery then you will be entitled to a full refund, please allow 14 working days for the refund to be processed.  If you return product after 14 days but before 30 days then you will be offered an exchange of product or credit note for the price of the product at current selling price on our website. 

If you have purchased products as part of an offer or discount, the amount refunded will be adjusted accordingly to reflect any failure to meet the original requirements for the offer or discount as a result of returning the product.

We have the right to refuse a refund or exchange if the products are not returned in a saleable condition, or are damaged.

 Items must be returned unworn with tags and labels intact within 14 days of purchase.  Any items that appear to have been worn or have had tags removed will not be accepted.  Items received after 14 days will be issued with a credit note at Managers discretion.

If you require an exchange of item/s please include full details and £6.50 to cover return postage & packaging.  Please note that during busy sale periods we may not be able to offer an exchange service.  T&C's will be included in each parcel to notify you.

Returns will be refunded back in the same way that it was paid and we ask that you allow us up to 14 working days to process the refund.

We cannot be held responsible for non-delivery of returned goods so please ensure you obtain proof of posting.  Your product remains in your ownership until it is delivered to us and we have processed your refund.

This does not affect your statutory rights.

 Returns should be sent to:-

Returns Department, Henry Brummel Menswear, 2-3 Royal Exchange Court, Queen Street, Droitwich Spa, Worcs, WR9 8LA T 01905 794191 E droitwich@henrybrummel.com

Miscellaneous T&C's

Out of Stock Item/s

We would never knowingly attempt to sell an item that is known to be out of stock.  However as we are both a retail and internet company, it may be on the rare occassion that at a single point in time there could be more than one transaction relating to a single item.    If this is the case we will notify you promplty to discuss alternative or refund you at your request.

 

Promotional Offers

Offers are subject while supplies last.  No adjustment can be made to prior purchases.